A cloud-based business phone system can save companies money in several ways. It can also help improve productivity by allowing employees to work remotely or in a more flexible location.
Unlike on-premise solutions, cloud systems use redundancy to avoid massive service interruptions in the case of hardware or software issues. This is a significant benefit for businesses that want to ensure customer and client calls can be answered even during emergencies.
Reduced Long-Distance Calls
A cloud-based business phone system lets your team stay connected to customers even when the company isn’t open. The best solutions are accessible on desktop and mobile devices and include features that allow your team to perform at their peak.
A cloud phone system also eliminates upfront costs for hardware, so IT can focus on other priorities without adding phone system maintenance to their list. Plus, with a vendor who handles the phone system in the cloud, upgrades happen automatically, so your team stays updated on the latest technology.
Automated Call Routing
Some companies ran a recent survey; phone calls remain one of the essential business communications channels for connecting with customers and vendors. Cloud systems enable you to automatically route calls to available team members regardless of their physical location or device.
With a cloud management system, you can scale up or down as needed without the high upfront costs of traditional on-premises PBX systems. Many providers also offer monthly or yearly packages and a pay-per-use model for resource pooling.
Calls can be forwarded to devices, departments, and locations with advanced features like 250 programmable IVR auto-attendant, ring groups, a visual dial plan editor, and MLIP support. Local and toll-free numbers can be purchased or created, and adding a new user is as simple as logging in to the management platform.
Call Queuing
A cloud system allows for a lower price point when compared to traditional office landline systems. This is made possible by free local and toll-free numbers, inexpensive international calls, and a scalable architecture that eliminates the need for upfront investment into PBX equipment, add-ons, and maintenance costs.
Call queues allow businesses to route calls to multiple users in a pre-determined order (simultaneous, sequential, or rotating). This helps decrease voicemails and busy signals and enables companies to provide a customized on-hold message for their customers. This enhances customer experience and increases first-call resolution rates.
Call Recording
When you choose a cloud-based business phone system, your organization can save money without the hassle of hardware upgrades or complex requests. These systems are designed to adapt to your company’s growth and can easily accommodate varying needs throughout one fiscal year.
Moreover, the solution is fully hosted and managed by a service provider who handles all software installation and implementation, thus saving your company time and resources. The best cloud phone systems also offer fail-over capabilities that mitigate the risk of data interruptions and operational losses.
Reduced Maintenance Costs
With cloud solutions, hardware and cabling are reduced or eliminated. This cuts costs for internal IT resources and frees them up to focus on other business priorities.
As your business grows, a cloud system offers easy scalability. You can add more extensions for heightened call volume and deactivate them again when necessary without paying for extra hardware or additional maintenance fees.
Additionally, a business can still communicate with customers and vendors even if the internet goes down with a cloud solution. This eliminates the risk of mass outages and productivity loss.
Convenience
In an age of remote working, a cloud-based phone system provides a streamlined way to communicate with team members and customers. It allows employees to access their business lines from anywhere with a stable internet connection – whether at the office, in a cafe, or even on their home phone.
In addition, a cloud-based system reduces time to value and frees up internal IT resources to focus on other priorities. This allows businesses to quickly transition to a new phone system without investing in expensive hardware or hiring additional IT staff.
